Dray Consultancy

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Dray Consultancy Ltd - partnering you to success

At Dray Consultancy, we understand the importance of project success - delivery on time and on budget is not an option, it is a given.

Using our unique approach to various aspects of project delivery, be that recruitment, design, development or test, to mention just a few, enables the successful outcome of your objectives - whatever they may be.

At Dray CRM Consultancy we understand the importance of crm systems as part of the infrastructure in every business. We aim to provide you with the best solutions to meet your business needs, using our extensive experience and understanding of this field. As a Microsoft-certified crm consultancy, we look to improve the overall health of your business by suggesting ways of outsourcing to other specialist crm companies. This means that the smaller jobs, such as follow-up calls to customers, are taken care of so you can get on with the important business of sourcing further work. By putting the right methods of crm implementation into place for your project as a whole, we can help you to manage deadlines and get the job done on time and to your satisfaction.

As a dedicated crm consultancy and recruitment service for crm companies, we understand that meeting your crm systems requirements within budget is also imperative to making your business work efficiently. We recommend the use of outsourcing your IT components to Dray CRM Consultancy so you can concentrate on running your business. As part of our crm consultancy brief we will then work alongside you to ensure your existing components and crm systems run to a more efficient and cost effective standard. We will make sure that your crm systems are up and running, even in the case of a stand-alone solution, right through to crm implementation. We also offer our clients a help desk facility once your business has taken on our crm implementation suggestions. You know that you are fully supported by Dray CRM Consultancy, no matter what problems you may face with call centre outsourcing or with any of our recommended crm companies in the future.

Choosing to instruct Dray CRM Consultancy as your businesses IT and crm implementation experts will help to reduce your operating costs over time. We give you the technology that will help your business to perform to its optimum capacity from the moment our expertise and technology architecture is put into place. We work closely with all of our clients to ensure that we are making full use of call centre outsourcing and other expert crm companies who work exclusively in your business area. This means that you get the best service and return on your crm implementation without paying over the odds.

We are experts at suggesting ways that our crm systems and call centre outsourcing can help your business to grow. So by taking on any of our stand-alone crm consultancy solutions or software support options, you will be getting a service that is tailor-made to suit your business's needs. No modern business that wants to run efficiently can leave crm systems in the hands of existing employees. Having the correct crm companies on hand to take care of the small details of your crm systems, such as emails and mail-outs, is an option that Dray CRM Consultancy can provide. This is why we go about assessing your current IT components and crm systems thoroughly before suggesting any new type of crm implementation.

Our crm consultancy expertise is well known throughout the business world and will help you to identify themes in the running of your business and highlight where you may be losing money due to having the incorrect crm systems in place, and offer workable alternatives. We pride ourselves in understanding exactly how call centre outsourcing can reduce the costs to your workforce and will suggest means of using other crm companies in order to let you concentrate on the day to day workings of your business

After the initial crm implementation of your crm systems and call centre outsourcing, you will be better placed to understand how to improve the running and maintaining of your customer relations management on a day-to-day basis.

At Dray CRM Consultancy we ultimately want to help you to improve your business output. We can help to identify ways in which your existing crm systems and call centre outsourcing can be developed in order to identify how to improve your existing databases and client lists. We have the knowledge and technology to do this and will suggest new methods of crm implementation if your old crm systems are not working to full capacity.

Outsourcing your crm management or call centre outsourcing via crm companies or to a dedicated crm consultancy such as Dray Consultancy can only do your business good. We understand better than most how something as simple as keeping on top of a customer callback system can have a knock-on effect throughout the business, turning loss into profit.

This is the power that dedicated crm systems and call centre outsourcing have in terms of business growth. This is also why we consider having the right resources to hand, such as crm companies who work in your business sector and in tandem with your business needs, is such an important component in the modern business world.

CRM Companies

When it comes to CRM Companies, Dray Consultancy are one of the leading CRM companies in the field. Choosing the right CRM companies could mean the make or break of your business.

This CRM Company offers you flexible, cost-efficient CRM solutions to match your budget.

Collaborating with IT Specialist and CRM Company Microsoft, we understand the importance of Customer Relationships Management and deliver a tailor made Microsoft Dynamics CRM systems. You could also choose to select our own companies CRM solution.

We are a CRM companies that provides a unique approach to project delivery, which ensures success. From recruitment, design, development or test, choose us as your top CRM Company. Rely on Dray consultancy as a suitable CRM companies to improve your business.

Microsoft Dynamics CRM Implementation

Our Microsoft Dynamics CRM implementation helps you drive consistent and measurable improvement in your business. Designed for larger companies, the CRM implementation of the Microsoft Dynamics CRM 4.0 offers you the capability to easily create and maintain a clear view of customers throughout the sales process. This CRM implementation is combined with Microsoft Office Outlook delivering a faster, flexible and more affordable solution.

Fully customisable and extendable in the CRM’s implementation, this solution meets the precise needs of your business. This product can be delivered over the internet, via Microsoft Outlook or a web client, hosted in a secure data centre on a per user basis. With this CRM implementation, you are bound to get more leads on sales and close more business.

As soon as the Microsoft Dynamics CRM implementation is complete, you will be able to gain access to customer data online or offline as well as real-time access to leads, identify cross-sell and up-sell opportunities.

We know that the skills of the end-users are important after CRM implementation. Therefore, once CRM implementation has taken place, we offer thorough training and on-going support to users.

Why we choose Microsoft Dynamics as one of the best CRM’s for implementation is because it is more powerful and easier to configure reporting. It has more powerful data import tools and has de-duplication capabilities. We opt to provide this CRM implementation to clients because of its enhanced entity relationships and improved programmability.

Our Own CRM Systems

We offer different CRM Systems for different types of companies. Larger companies, we implement a Microsoft Dynamics CRM and for smaller companies we offer our companies own CRM solution.

With our own CRM systems known as Angler CRM, you are getting a customised suite of Customer relationship and Business relationship Management modules. This CRM systems has been developed in-house on an open source platform. A CRM systems offers clients Enterprise Class Functionality at a lower price.

This CRM systems was designed in line with industry standard CRM methodologies and focuses on three fundamental principles. Namely, optimising and enhancing communication throughout a corporate structure, the ease of integration with existing processes and granularity of reporting.

The Angler CRM systems is a management tool for all corporate communication and interaction between the customer and you, and your suppliers. With a series of configurable modules, this CRM systems can easily be tailored to meet the exact requirements of different sizes and structures of businesses. The Angler CRM systems can also be implemented very effectively in pre- and post-sales customer support or service function. This CRM systems incorporated all the best aspects of a CRM systems for sales and marketing. It allows you to manage, analyse and report customer interaction.

Call Centre Outsourcing

Here at Dray consultancy, we also offer call centre outsourcing. With tons of experience, our call centre outsourcing will provide you with a valuable IT projects or components sourcing service.

We ensure successful project delivery and embrace your organisations methods, attitude and culture. Our impressive call centre outsourcing delivers standalone solutions as well as packaged services. Our call centre outsourcing offers hardware and software support, server administration and impeccable helpdesk service. Let our call centre outsourcing assist you from consultancy to architecture, supply and installation of equipment.

We have designed a project delivery that combines onshore, near shore and offshore resources that enables us to reduce overall project cost. Our call centres outsourcing offers up to speed technical support.

When choosing to outsource your IT projects with Dray Consultancy, you will find that our call centre outsourcing reduces operating costs, develop, support and maintain your system leaving you to focus on your core business functions. By contacting our call centre for outsourcing, you will discover that your business will increase efficiently and you will reduce the cost of infrastructure by relying on the purchasing power of Dray Consultancy.

Our call centre outsourcing department are trained to deliver the reassurance of fixed guarantees and our skilled call centre outsourcing operators will give your businesses IT function fixed financial certainty and technology that helps the companies grow as you gain access to expertise and have the advantage of the latest technologies.

A Winning CRM Consultancy

Here at Dray, we are a CRM consultancy that prides ourselves on a high quality of service and the competent consultants and staff. Being a CRM consultancy that fully understands how important keeping our clients satisfied is we offer only the best CRM solutions for all business types.

Our CRM consultancy is strong at providing CRM solutions and our personnel have the methodology to determine what solutions best suites you business. Being in business for a while, we offer a competent and stable CRM consultancy. We have a solid ROI model and if it is a CRM consultancy that can measure increased sales and greater customer satisfaction you are looking for, then we can.

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