Solutions: Microsoft Dynamics CRM

Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) system.

Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales.

With tools to enhance your company's sales, marketing, and customer service process - along with native Microsoft Office Outlook integration - Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.

Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.

Delivered via Microsoft Outlook or a web client, Dray Consultancy can offer you a fully tailored system professionally delivered to your exact requirements. Alternatively, you can take advantage of the fact that we also offer this product over the internet, hosted in a secure data centre, on a per user basis.

Being fully customisable and extendable, Microsoft Dynamics CRM will meet the precise needs of your business - both now and in the future.
Microsoft Dynamics CRM - Sales

Drive sales productivity, user adoption and consistent best practices with Microsoft Dynamics CRM. See Example »

Streamline and automate your sales processes and enable sales people to create a single view of the customer to help ensure a shorter sales cycle, higher close rates, and improved customer retention. Microsoft Dynamics CRM business software gives sales professionals fast access to useful data online or offline so they can work efficiently and spend more time selling.

Microsoft Dynamics CRM - Service

Boost service effectiveness and customer satisfaction with Microsoft Dynamics CRM. See Example »

Deliver customer information, case management, service history, and support knowledge directly to the desktops of agents, customer service representatives (CSRs) and supervisors. Give them easy-to-use tools to deliver consistent, efficient service that enhances customer loyalty to sustain long-term business and increase lifetime value. Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users, completely customizable to your business processes, and can scale to meet enterprise demands.

Microsoft Dynamics CRM - Marketing

Deliver impactful marketing campaigns and consistent communications with Microsoft Dynamics CRM. See Example »

Provide marketing professionals with robust data cleansing and segmentation tools, leading campaign management features, and insightful marketing analytics to increase the effectiveness of marketing programs, improve efficiencies,and better track key metrics. Microsoft Dynamics CRM business software provides a holistic, comprehensive set of marketing capabilities so you can target your customers effectively.